Reasons to choose MacAce
Not afraid to think different
We don't over-contend our resources - we don't cram 10,000 users into space designed for 2,500 - like the cheap ISP's do.
Our entire network operates well below 50% capacity 99% of the time.
- Support is King
We believe in high quality, personal and friendly support. You'll know us by name and we won't treat you like a number or email address. No long queues, no call centres. We eat, sleep and breath Macs. We evolved from an Apple reseller and service centre. The support you get is from the same people that build and maintain our entire network - us.
It's in our interest to ensure our services are very reliable - it means less support. We work on a 3-route system where possible, so that no single point of failure can affect our network or service. This means dual routers with a backup. Dual servers, with a backup. We back this up with money-back guarantees if we fail. It's how internet services should be, surely?
- No Hard-sell
In fact we don't believe in salespeople or commissions. Our staff are motivated and rewarded for providing the right advice to our customers not the advice that makes us the highest revenue. We work for our customers and their interests and in return are rewarded on the long run.
- 100% Uptime guarantee - or your money back
We're the only ISP that we know of that puts it's customers first by guaranteeing the best possible service or your money back. This extends to our Broadband, Fibre, Hosting, Email and MacMate (domains and install costs etc are excluded).
- We're established
We've been around for years, since 1996 as an ISP. We're a self-funded, profitable and stable company.
- We're a Mac company through and through
We're all Mac people here, we use Mac's, we sleep on them, we'd eat them if we could. We're clever chaps and shapeless though, we know how to use Windows too - and Linux
- We're not just another reseller
The vast majority of ISP's out there don't have there own networks or servers at all - they resell someone else's service. That means they have no control or passion for getting things done properly. We're control freaks: we put our money where our mouth is so like to be in control of it all.
- No foreign call centres or premium rates
Nor do we keep you on hold for ten minutes so we can rack up an extra tenner (not mentioning any names). Our lines are geographical (both in the US and UK) - so our calls can be included in your Anytime plans on your landline AND your mobile. Those 0800 numbers cost a fortune on Mobile, let alone the 03, 0845 and 0870 numbers the other guys have.
- We come highly recommended
Visit our press section and see what the likes of MacFormat, MacUser, Macworld and The Sunday times have to say about us. And we could send you thousands of genuine testimonials.
- Award winning
We win awards and are regularly nominated. We fair very well in customer-voted awards particularly and shy away from those brown-envelope awards that some others have plastered all over their site, no names mentioned.