Telecom terms and conditions (abbreviated)
Generally we do not have any issues or enforce any of our terms and conditions for telecoms usage. There's nothing hidden or any rules that a reasonable person wouldn't expect. Please see specific guideline for UK and international domain names below also.
In addition to our general abbreviated terms and our full legal terms and conditions:
- Payment for domain registration and renewal is annually (or more) in advance and must be paid prior to renewal. Nominet-based domains (.uk) are registered for periods of 2 years and therefore bi-annually in advance.
- You will receive a renewal reminder 30 days and 14 days prior to renewal. If you do not respond to these we will not automatically renew your domain for you
- Once registered the domain belongs to you and is registered in your name. Whilst we will be the admin and technical contact for you for the domain you are free to move it anywhere you like and we will not charge you to move your domain away from us.
- You can choose to protect the information our registrar's publish on their whois information by upgrading to privacy options on your domains. Please see our price list for details of these charges.
- We do not permit registering of domains for illegal purposes.
- if we do not host the website and email services we do not accept
- Lines are transferred like for like and will be invoiced for any services already attached - we don't always get notifications of these in advance so assume you details of these somewhere. Please let us know of these prior to ordering if possible.
- All engineering work is provided by BT Openreach and any charges arising from them in respect of your line will be passed on at our advertised rates, or if not advertised passed directly to you. These will be invoiced automatically.
- We do not accept liability for loss or loss arising from failure of your DNS for your domain.
- We reserve to right to ask any domain account, giving them 30 days notice, to move their domain services to another provider for any reason we see fit (whilst this will only be in extreme cases).
Nominet-specific terms (for .co.uk and other .uk domains)
In addition to our terms an conditions as registrars for your domain name you must also agree to the Nominet terms and conditions, available here. Nominet are a not-for-profit organisation in charge of dealing with all .uk domain names for the UK. MacAce.net are members of Nominet and adhere to their codes of practice.
Other terms
Likewise other countries have terms and conditions for the registration of their national domains (like .it for italy or .fr for france etc). Registration of other domains are also subject to acceptance the relevant terms and conditions applicable for that country or registrar.
Click to view our full terms and conditions
If you have any queries, concerns or issues please contact us as we are always happy to help in any way we can.
Try to be fair with our customers
That's what we believe in
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