Email terms and conditions (abbreviated)
Generally we do not have any issues or enforce any of our terms and conditions for email usage. There's nothing hidden or any rules that a reasonable person wouldn't expect. We try to by fair in terms of credit control, usage tolerance and migrations away and will always act in a manner fair to both you and us as a company.
In addition to our general abbreviated terms and our full legal terms and conditions:
- Payment for all email services, unless agreed otherwise, is in advance. Normally paid at least 7 days prior to the renewal date to allow for any problems.
- Contract terms are 12 month rolling. We require 30 days notice of termination notice prior to your renewal date to avoid being charged for the following month. This can be from the primary email account but we recommend recorded mail.
- If you opted to pay by credit card you are agreeing to continuous authority to charge the card we hold on file (securely) until the service or contract is terminated
- We do not permit spamming in any way shape or form. If you are sending bulk emails they should be in compliant with UK law.
- We do not issue refunds for email packages cancelled during the 12month contract.
- You must read the welcome email which explains how we handle spam.
- Renewal of your email package will be automatic. You will receive an invoice 30 days prior to it's renewal which must be paid before the rewal date.
- We do not charge for card declines, standing order declines or cheque bounces at present. However, should this happen on more than 3 occasions per year we reserve to right to then charge £20 per incident.
- We do not accept liability for loss or loss arising from failure to receive or send emails.
- We reserve to right to ask any email account, giving them 30 days notice, to move their email to another provider for any reason we see fit (whilst this will only be in extreme cases). We will refund any full months paid. We will terminate accounts without notice for users sending spam or using their email or hosting facilities for illegal activities.
Reliability of Email
In reality email is never a perfect science or system. Email can get lost (very very rare) or can get wrongly identified as spam. Whilst we do everything we can to prevent any errors it is possible. We log all email traffic for 90 days and can trace everything within our network.
Privacy
We don't have direct access to your emails or password, therefore no-one else can access them without your username and password.
We are often asked if emails can be intercepted on the internet or indeed if we can read peoples emails. Just like normal mail, the answer to both is yes. However, our staff cannot easily read the content of your emails on their systems but can see to, from, subject, dates and size information contained in the header (this is all logged). It's incredibly difficult for us to then read the body of your emails but it is possible. It does not happen though - we deal with millions of emails per day! If you don't want email to be intercepted on the internet itself then you should use encryption software. We can advise on suitable packages.
Click to view our full terms and conditions
If you have any queries, concerns or issues please contact us as we are always happy to help in any way we can.
Try to be fair with our customers
That's what we believe in
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